Frequently Asked Questions
How long will it take for an order to be delivered?
Off the shelf items ship within 24 hours to 72 hours, after payment.
Custom made products within 7 - 10 days, frequently sooner
Can I have coloured cardboard
Coloured cardboard is available in large quantity orders only, and will incur longer delivery times.
For customers who require coloured solutions, please ring our office.
Do you keep stock size cartons?
We keep an extensive range of office storage and warehouse cartons.
All our other cardboard packaging solutions are made to order.
Are our customers happy with our products and service?
We offer all our customers exceptional service, quality product and great prices but don't just take our word for it. See our client testimonials.
Where are you located?
West Heidelberg Melbourne Victoria Australia. See our contact page for full address. Please note that overseas enquiries will be ignored unless there will be delivery within Australia.
Do you deliver to all locations in Australia ?
Yes we do! However delivery costs outside Melbourne metro area will be quoted separately as an additional charge. Delivery is based on cubic weight and each order is different. It is impossible to give a general delivery charge.
Why do you charge Packaging & Handling separate to transport?
For goods to be delivered in a safe condition we must pack the goods. Some customers have their own transport accounts negating the need for us calculate and charge transport.
Why does transport cost vary from location to location?
This is a function of the courier and transport providers
Do we take credit cards for payment?
Yes we do. We accept Mastercard and Visa only. If you elect this option, then our office will contact you at payment time and no discount applies. We accept cheques, bank transfer payments and we can set up a trading account if your average annual purchases are likely to be over $3000.00. Please download our account application form.
Please note that if paying by credit card, no discounts apply.
How do I assemble an Archive box?
Please click here for our Archive box assembly instructions. |
